BIG TOW WARRANTY INFORMATION

This current warranty information takes precedence over our previous warranty statement.

Customer Registration Required

Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete this document.

Before warranty can be authorized, we must receive completed warranty registration.

If we have not received the warranty registration, our Limited One-Year Warranty will start from the date of shipment to the original dealer and extend to 12 months beyond that date and the Limited Lifetime Frame Warranty will be limited to 3 years from the date of manufacture.

It is to the consumer’s benefit that the dealer or the customer complete warranty registration on the date of the sale of the trailer as it would extend their warranty period.


BIG TOW LIMITED WARRANTY

Big Tow offers this extensive warranty to the original owner of our trailers. Warranty starts from the date of sale as long we receive warranty registration within 30-days of purchasing trailer. If we do not receive warranty registration, our Limited One-Year Warranty will start from the ship date of the unit and our Limited Lifetime Frame Warranty will be limited to 3 years from the date of manufacture.

LIMITED LIFETIME FRAME WARRANTY
Big Tow warranties the trailer main frame (frame, crossmembers, gussets, beavertail, and tongue or gooseneck) for the lifetime of the trailer to the original licensed owner to be free from defects in material and workmanship. This LIFETIME WARRANTY does not cover the hitch (ball, pintle, and gooseneck fifth wheel), tires, wheels, axles, suspension, ramps, lights, wiring, paint, wood, d-rings or any other features or options outside the scope of the trailer main frame weldment. Limited Lifetime is determined by the following criteria: The life expectancy of the trailer which is determined to be 10 years on tag trailers 50,000 lb. capacity and lower, or 5 years on king-pin trailers 50,000 lb. capacity and up, to the original owner and is non-transferrable, limited to the first accident or overloading. This warranty covers trailers manufactured after 01/01/2009 and does not cover:

1. Products which have been operated in excess of rated capacities
2. Misuse, abuse or accidents
3. Vehicles which have been altered, modified or repaired in any manner not authorized by our company

TEN-YEAR SUSPENSION WARRANTY
Each Dexter Torflex Axle carries a limited 10-YEAR WARRANTY on the suspension to be free from defects in material and workmanship. Warranty is limited to Dexter warranty policy.

FIVE-YEAR LIMITED SUSPENSION WARRANTY
Depending upon which suspension is used, it may carry a limited 5-YEAR WARRANTY by its manufacturer.

FULL ONE-YEAR WARRANTY
Big Tow warranties each new product manufactured by us to be free from defects in material and workmanship for a period of one year from date of delivery to the original purchaser except as noted below.

This one-year warranty covers the entire trailer against material and workmanship except as noted:

1. New products which have been operated in excess of rated capacities
2. Misuse, abuse or accidents
3. Items that have been pinched (air or hydraulic hose)
4. Vehicles which have been altered, modified or repaired in any manner not authorized by our company
5. Second-hand or used vehicles
6. Wear items such as tires, battery, suspension, bearings, parking jacks
7. Products that have not been properly maintained (by the dealer or consumer)

In no way shall the manufacturer be held liable for consequential damages such as rentals of substitute vehicles, loss of profits, downtime, or other commercial losses. This warranty does not cover shipment of trailer or parts to dealer or manufacturer, or return shipment of trailer or parts to dealer or consumer.

TIRE / BATTERY WARRANTY
New vehicle tires are warranted by their respective manufacturers and are prorated. Battery is warranted by Big Tow and is pro-rated.

BIG TOW’S OBLIGATION
Our obligation under this warranty is to repair or replace, at our discretion, any warrantable part proven defective within the time limit of the warranty period, either at our factory or at an Authorized Trailer Dealer. Manufacturer will handle disposition of warranties on all other purchased components such as axles, suspensions, wheels, batteries, parking jacks and other purchased parts in conjunction with their respective manufacturers, and under the terms of their respective warranty policies.

We must receive immediate notification of a defect and no allowance will be made for repairs without our prior consent or approval. Manufacturer does not pre-authorize any dealership for warranty work. The dealer must call our warranty service department to receive an authorization number. If the work performed is not preauthorized with a claim number, it may be deemed void. Defective parts must be returned within twenty (20) days of receipt of replacement parts or credit may not be given for the replacement parts and an invoice may be issued.

This warranty is in lieu of all other warranties, expressed or implied by law or otherwise, and there is no warranty of merchantability or fitness of purpose. Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete the warranty card document and send it in. This warranty written under the laws of Minnesota, USA and some provisions in this warranty may be adjusted according to your local state, province or country’s laws.


WARRANTY CLAIMS

Warranty claims must be through an authorized Big Tow trailer dealer. The dealer must call our warranty department and they will be provided with a claim form. Prior authorization is required before any work can be performed. Failure to get prior authorization may result in denial of the claim.

In order to better serve the dealer and the consumer, all warranty claims MUST HAVE a preauthorization number PRIOR to any warranty work being performed. If the work performed is not preauthorized with a claim number, the warranty claim may be deemed void. The dealer must call our warranty service department to receive an authorization number. Big Tow must also receive immediate notification of a defect in material or workmanship in order to expedite the warranty service.

Also, defective parts must be returned within 30 days of receipt of replacement parts or you will be invoiced for those parts.

Big Tow does not pre-authorize any dealership for warranty work. These procedures must be followed or the warranty will be null and void.

If you have any questions about our warranty policy, please contact our warranty department.

Call our warranty department at 320-593-4543.

When directed by our warranty and service department to return components, please send them to the shipping address below:

Big Tow Warranty Returns
61381 U.S. Hwy 12
Litchfield, MN 55355

Manufacturer reserves the right to modify, without notice, specific designs, specifications and policies (including warranty policy) as they see fit without obligation in regards to products previously sold. The manufacturer also reserves the right to discontinue any model or policy without obligation in regards to previously sold products.

 

BIG TOW TRAILERS
61381 US HWY 12
LITCHFIELD, MN 55355
PH: 866-397-8481
FX: 320-693-7921